Hadleigh Technical Support Limited takes your privacy very seriously and is committed to protecting your personal information.
HTS technology solutions provider, offering consultancy, solution design, installation, service and support to organisations across the UK. Founded in 2000, the HTS customer list includes leading UK universities, museums and galleries and public sector. The combination of experienced system designers, engineers and sales specialists ensures that we can offer creative solutions shaped to the individual needs of the client backed by first class levels of service and support.
HTS is a privately owned company based in Pershore, Worcestershire.
The information we collect
We collect personal information, such as name, email, post code, occupation and industry so that we can process your order, manage your account, and advise you of products and services we think you would like. We automatically receive and record information from your computer and browser, including your IP address, software and hardware attributes. We use Google Analytics to track your usage, and cookies to enhance your experience of our website and remember your preferences.
What information do we collect
We use information held about you in the following ways:
• To administer and provide products and services you request or have expressed an interest in.
• To carry out our obligations arising from any contracts entered into between you and us.
• To provide you with information about the products or services that you request from us or which we feel may interest you.
• To personalise and improve your experience on our digital platforms.
• To enable us to personalise any marketing communications that you may consent to receive from us.
• To notify you about changes to our service.
When we provide you with products or services we collect information about you to process your order and manage your account. We may, for example, keep a record of your name, address, delivery address, email address, telephone number and payment card details.
If you are an existing customer, we may use your data to keep you informed about the products and services we offer related to your initial purchase or industry of operation. We will do this under the basis of legitimate interest. We will only contact you in this way on an occasional basis with information you can reasonably expect to receive. If you do not want us to use your data in this way you can inform us by clicking on the link at the bottom of any email communication you receive from us or by emailing firstname.lastname@example.org
You have the right to stop us from contacting you for marketing purposes and you can inform us of this at any time by clicking on the link at the bottom of any email communication you receive from us or by emailing email@example.com.
When you subscribe to a newsletter on our website, register to receive marketing communications from us, fill in one of our forms (whether online or offline) or otherwise expressly provide us with your personal information at exhibitions/events/shows, we will collect and store any personal information that you provide to us and with your consent, use it to provide information about products and services you request from us, and carry out profiling and market research.
Disclosure of your information
In order to provide our products and services to you or to otherwise fulfil contractual arrangements that we have with you, we may need to appoint other organisations to carry out some of the data processing activities on our behalf. These include, for example, delivery organisations, fraud prevention and screening and credit risk management companies, and mailing houses.
MailChimp; We use a third party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see mailchimp’s privacy notice.
Google analytics; When a user visits http://www.hts-av.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. For more information you can read Google Analytics’ GDPR compliance notice.
Akismet: We collect information about visitors who comment on our site by using our Akismet anti-spam service. The information we collect includes the commenter’s IP address, user agent, referrer, and Site URL (along with other information directly provided by the commenter such as their name, username, email address, and the comment itself).
Access to your information and correction
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email firstname.lastname@example.org or write to us at the following address: HTS, 73 Stonebow Road, Pershore, Worcestershire, WR10 1BY
We want to make sure that your personal information is accurate and up to date. You have the right to ask us to correct or remove information you think is inaccurate.
In common with many other website operators, we use standard technology called ‘cookies’ on our website. Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit http://www.aboutcookies.org or http://www.allaboutcookies.org.
Cookies; You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser.
Where to make a complaint